Installation Error Msg: "Please exit LibreOffice 3.4 and the LibreOffice 3.4 Quickstarter

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mlayne
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I'm trying to install LO 3.4 for the first time and I keep getting this Installation Error Msg: 

 "Please exit LibreOffice 3.4 and the LibreOffice 3.4 Quickstarter before you continue.  If you are using a multi-user system, also make sure that no other user has LibreOffice 3.4 open.

I then clik OK, Finish, and the installation terminates.  I've been running Open Office 3.3.0 on my Asus Eee PC 1018P, 32 bit Win 7 Starter Edition (32 bit only).  Plenty of HD space, 2gb RAM, CPU is Intel Atom 455 1.66gHz clock speed, 64 bit.  

I downloaded the help file but have not tried to install it yet.  Any ideas would be appreciated.

Thanks,  Mike Layne

Mister Keith
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I've had the same error
I've had the same error message, this was my experience:

1. I already had LibreOffice 3.4.4 installed on Windows 7 together with OpenOffice and IBM Lotus Symphony. I tried to install LibreOffice 3.4.5 and had this same error message.

2. I checked LibreOffice wasn't running (with task manager) and tried again, got the same message.

3. I uninstalled LibreOffice 3.4.4 and rebooted. Tried to install LibreOffice 3.4.5 and got the same message.

4. Immediately after the failed install of LibreOffice 3.4.5 I ran the installer for LibreOffice 3.4.4 (no longer available on the download page) and this installed with no problems.

So for now I'm back on LO3.4.4 but of course I would like to install LO3.4.5.

Thanks for any advice.

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Laurent_K
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I faced the same issue and
I faced the same issue and found that just stopping Open Office (in task manager) fixed it. It seems that the error message should be " Please ensure that no instance of LibreOffice or OpenOffice is active"
SacramentoRob
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same problem here too

hi folks,

I'm having the same problem.  I'm running 3.4.3.  I'm trying to install 3.5 on a windows 7x64bit system.  The installation fails with the quick starter error.

The quick starter isn't running and there are no instances of libreoffice open on the task manager.

I can not uninstall 3.4.3 either.  I get the same error message from the system.

Any help would be appreciated.

/Rob

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BobR
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Same issue installing 3.5 with previous 3.3.2

windows 7x64bit system

no instances of libreoffice or quick starter running but still get that error

can't upgrade from 3.3.2 until there's a fix/workaround

n/a
harrywwc
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work around

Hey guys,

win7 64-bit, etc. same (similar) error message upgrading to 3.5 final

workaround is: open a command prompt *as administrator*; navigate (cd) to where the download file is; run the installer from the command prompt.

Obviously the error message is a furphy, and what it is _really_ trying to say is "I don't have enough privs to delete the old version".

hth,

Harry

BobR
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Solved
Worked great, Thanks!
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Mister Keith
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Installed 3.5 eventually
Following much messing around after getting this error message, in desperation I uninstalled LibreOffice 3.4, OpenOffice and IBM Lotus Symphony and then rebooted. I was then able to install LibreOffice 3.5.
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braden
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install
I had the same problem installing libreoffice 3.4.  It was enough to go to the little triangle down on the right side of the taskbar, find the openoffice quickstarter, and exit that.
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pop2010
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I couldn't uninstall my

I couldn't uninstall my version of LibreOffice 3.4, but managed to do this by right-clicking on the entry in Windows Programs instead of double-clicking on it.

Choose "Modify" and uninstall from the window that opens.

Hope that helps !

emmjay
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Have V3.4 installed. Tried to

Have V3.4 installed. Tried to install 3.5 and got the QuickStater popup. I  do not have it  checked in  Tools/Options, so the error message/solution is unhelpful or in error. The installation cancels.  On reading the previous posts this error has been around for some time  now,  so why has it not been fixed?

I do not have Open Office installed. I uninstalled it when the evil Oracle made an appearance. 


n/a
Slim Shady
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3.5 Install
Had the same problem when trying to run the install from Windows Explorer.  The following worked for me.  From the start menu select All Programs then Accessories. Right click on Command Prompt and select Run as Administrator. Navigate to the installer and run it from the command prompt.
i-try
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It worked!

Thanks Slim Shady - that worked. Seem to remember that this 'run as administrator' has caught me out with something else in the past.

For those that aren't happy using the command line, here's a youtube link that shows you how to do it.http://www.youtube.com/watch?v=Vgvq-baRaXs

More detail: 
Windows 7, 64bit.
LibreOffice 3.4 already installed
Quick start not enabled.
Other methods of 'run as administrator' did not work, even when logged onto account with administrative privileges. E.g. right click on program in Windows Explorer - properties-run as administrator (the box could not be checked).

davesiberia
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3.5.2 install on Win7

Had the same problem, solved it by openning a command line, see advice below (thanks harrywwc).

Here is how to run the MSI for those like me who didn't know.

Change directory to where the MSI is located (or add the full path name in front of the filename). 

type:

msiexec.exe -i LibO_3.5.2_Win_x86_install_multi.msi

The name of the MSI will be different for different versions (the easy way is to cut and paste the name from the desktop).

 It worked for me!


jackthetreacleeater
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I was encountering the same

I was encountering the same problem as this, having already had OpenOffice 3.3 installed. I found the installation processes would start once all instances of OpenOffice had been shut down, however I have now encountered the following error message just as the installation process nears the end (see attached jpeg)

Anyone got any ideas?

I'm running Windows 7 64bit Professional. 


AttachmentSize
LibreOffice_installation_error.JPG 52.13 KB
Son of Dracula
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Initial installation

My problem is the initial installation.  I get these error messages right at the beginning of the first installation, not like most of the above, trying to update to a newer version.  Why in the world with all these problems (most being the same) doesn't LibreOffice fix this program to run the way it should...??? 

 I still can't install it properly.

............................Drac

PeterRoots
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see https://bugs.freedesktop.

see https://bugs.freedesktop.org/show_bug.cgi?id=46604 and https://bugs.freedesktop.org/show_bug.cgi?id=46690 but as neither reporter seem to have provided feedback to the developers they are not going to get to the bottom of it.

Can you confirm that you have no instance of soffice.bin running (by checking taskmanager) or any other process that looks like it could be linked to LO, before starting the install? If so, providing this info to the developers (on one of the reported bugs) would help them solve the problem


Linux Mint 15 LibreOffice 4.1.1.2 : OpenSUSE 12.3 LibreOffice 4.0.3

Son of Dracula
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Still out in the cold

Another "Thanks" Peter.  I went to both places and read the info.  Nothing in my Task Manager is running pertaining to those suggestions.  Most of this stuff is way over my head anyway.  I'm lucky I know how to turn my computer on....LOL.  I guess I'll just forget the whole thing and try and find a similar program someplace else.  Thanks again.

Drac

TomGradwell
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I agree
I stopped soffice.exe and soffice.bin in task manager and Et Voila it works
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